Free PDF IT Help Desk: Your Blueprint to Service Success, Mastering User Support & Troubleshooting Like a Genius
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IT Help Desk: Your Blueprint to Service Success, Mastering User Support & Troubleshooting Like a Genius
Free PDF IT Help Desk: Your Blueprint to Service Success, Mastering User Support & Troubleshooting Like a Genius
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Are you ready to learn all about working an IT help desk? If so, you've come to the right place. Here's a preview of what this book contains:
An explanation of what the IT help desk actually is
How to improve communication skills like a pro
Handling difficult calls and situations the right way (must listen!)
Best words and best practices for the IT help desk
The six-step problem solving model you need to implement
Computer troubleshooting from the very basics
No video? Here's what to do
Troubleshooting no POST, no boot issues
How to troubleshoot a freezing computer correctly
The downlow on disk errors
Keyboard and mouse issues
Your customer support tools
And much, much more!
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Audible Audiobook
Listening Length: 1 hour and 6 minutes
Program Type: Audiobook
Version: Unabridged
Publisher: S James
Audible.com Release Date: April 5, 2017
Whispersync for Voice: Ready
Language: English, English
ASIN: B06XZVXGGW
Amazon Best Sellers Rank:
This is too basic to be very useful.
Very basic and not at all enlightening. It is a book filled with common sense. If you have to read this then you probably shouldn’t be an IT professional.
Good book for understanding the basics. Gives good steps to solve simple problems. Gives good overview of IT Help Desk.
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